343 NYC/Online Refund & Transfer Policy
Last Updated: January 1, 2025
1. Standard Courses
Full Refund (minus $200 Refund Fee)
Available up to 30 days before the start of the course.
Also available within 24 hours of payment.
All requests must be submitted via email to [email protected].
Refund processing can take up to 30 days.
75% Refund
Available for requests made up to 14 days before the course start date.
50% Refund
Available for requests made within 14 days before the first class and before the beginning of the second class.
No Refund
After the second class has begun, no refunds will be issued.
Transfers
Enrollment can be transferred to a different course until the start of the third class.
All transfer requests must be sent via email to [email protected].
Each transfer is subject to a $150 Transfer Fee.
No transfers allowed after the third class begins.
2. Course Bundles
Refund Rules
The same refund rules as Standard Courses apply.
Cutoff for Refunds
All refund requests must be made before the beginning of the second class of the first course in the Bundle.
Any request made after that point renders the entire Bundle non-refundable.
3. Discounts
Promotional Discounts
Any course discounted via a promotion (other than Early Bird) cannot be refunded.
Early Bird Discounts
Early Bird enrollments follow the Standard Courses refund policy.
Transfers to Another Person
All courses can be transferred to another person upon request, for a $200 fee.
4. Workshop Refund Policy
Refund Eligibility
Full Refund (minus $75 Refund Fee): Requests must be made up to 30 days before the workshop start date.
75% Refund: Requests made up to 14 days before the workshop start date.
50% Refund: Requests made within 14 days before the workshop start date.
No Refund: From the day the workshop starts onward, no refunds will be issued.
Request Procedure
All refund requests must be emailed to [email protected].
Refunds can take up to 30 days to process.
Transfers
Students may transfer to a future workshop by paying a $50 Transfer Fee.
Transfer requests must be made via email to [email protected], at least 24 hours before the workshop begins.
5. Adult Summer Program Refund Policy
Non-Refundable Deposit
The first $750 of tuition fees is non-refundable.
Refund Tiers
Up to 45 days before the start: Full refund (minus the $750 non-refundable deposit).
Up to 30 days before the start: 75% refund.
Within 30 days before the start: 50% refund.
Within 14 days before the start, and before the beginning of the second day of the program: 25% refund.
No Refund
After the second day of the program has begun, no refunds will be issued.
Transfers
Students may transfer to a future program by paying a $300 Transfer Fee.
6. Middle & High School Summer Camp Refund Policy
(Cutoff dates updated to match those of the Adult Summer Program.)
Full Refund (minus $200 Refund Fee)
Available up to 45 days before the start of the camp.
Also available within 24 hours of payment.
Requests must be emailed to [email protected].
Refunds can take up to 30 days to process.
75% Refund
For requests made up to 30 days before the start of the camp.
50% Refund
For requests made within 30 days before the start of the camp and up to 14 days before the camp.
25% Refund
For requests made within 14 days before the start of the camp and before the beginning of the second day.
No Refund
Any request made after the beginning of the second day of the camp is non-refundable.
Transfers
Enrollment can be transferred to a different course until the start of the third class.
All transfer requests must be emailed to [email protected].
Transfers are subject to a $150 Transfer Fee.
No transfers allowed after the third class begins.
7. Private Class Refund Policy
Full Refund (minus $75 Refund Fee)
Requests must be made up to 7 days before the first class begins.
Also available within 24 hours of payment.
50% Refund
For requests made within 7 days before the first class and before the beginning of the second class.
No Refund
Once the second class has begun, no refunds will be issued.
Request Procedure
All requests must be emailed to [email protected].
Refunds can take up to 30 days to process.
8. Course Expiration
All courses must be used within one year of the purchase date, unless otherwise agreed in writing via email with 343 Labs administration.
Any course not used within one year will be deemed invalid and not eligible for a refund.
9. Postponement & Cancellation
343 Labs Cancellation
If 343 Labs cancels a course for any reason, students will receive a 100% refund within 30 days after the scheduled start date.
Postponement or Rescheduling
343 Labs reserves the right to postpone or reschedule a course (or portion of a course) due to extenuating circumstances (e.g., instructor illness, low enrollment).
Postponement or rescheduling does not entitle students to any form of refund.
10. Student Absences
Students are responsible for attending all scheduled classes.
If a student is absent for any reason, they may schedule a private makeup lesson at their own cost, subject to instructor availability.
Failing to attend class or not scheduling a makeup lesson does not entitle a student to any refund.
11. Miscellaneous
343 Labs reserves the right to change the advertised instructor without notice.
A change of instructor does not entitle students to any form of refund.
Contact for Refund/Transfer Requests
All refund or transfer requests must be submitted via email to:
[email protected]
