343 NYC Refund & Transfer Policy
Last Updated: January 1, 2025
1. Standard Courses
- Full Refund (minus $200 Refund Fee)
- Available up to 30 days before the start of the course.
- Also available within 24 hours of payment.
- All requests must be submitted via email to [email protected].
- Refund processing can take up to 30 days.
- 75% Refund
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- Available for requests made up to 14 days before the course start date.
- 50% Refund
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- Available for requests made within 14 days before the first class and before the beginning of the second class.
- No Refund
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- After the second class has begun, no refunds will be issued.
- Transfers
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- Enrollment can be transferred to a different course until the start of the third class.
- All transfer requests must be sent via email to [email protected].
- Each transfer is subject to a $150 Transfer Fee.
- No transfers allowed after the third class begins.
2. Course Bundles
- Refund Rules
- The same refund rules as Standard Courses apply.
- Cutoff for Refunds
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- All refund requests must be made before the beginning of the second class of the first course in the Bundle.
- Any request made after that point renders the entire Bundle non-refundable.
3. Workshop Refund Policy
- Refund Eligibility
- Full Refund (minus $75 Refund Fee): Requests must be made up to 30 days before the workshop start date.
- 75% Refund: Requests made up to 14 days before the workshop start date.
- 50% Refund: Requests made within 14 days before the workshop start date.
- No Refund: From the day the workshop starts onward, no refunds will be issued.
- Request Procedure
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- All refund requests must be emailed to [email protected].
- Refunds can take up to 30 days to process.
- Transfers
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- Students may transfer to a future workshop by paying a $50 Transfer Fee.
- Transfer requests must be made via email to [email protected], at least 24 hours before the workshop begins.
4. Adult Summer Program Refund Policy
- Non-Refundable Deposit
- The first $750 of tuition fees is non-refundable.
- Refund Tiers
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- Up to 45 days before the start: Full refund (minus the $750 non-refundable deposit).
- Up to 30 days before the start: 75% refund.
- Within 30 days before the start: 50% refund.
- Within 14 days before the start, and before the beginning of the second day of the program: 25% refund.
- No Refund
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- After the second day of the program has begun, no refunds will be issued.
- Transfers
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- Students may transfer to a future program by paying a $300 Transfer Fee.
5. Middle & High School Summer Camp Refund Policy
- Full Refund (minus $200 Refund Fee)
- Available up to 45 days before the start of the camp.
- Also available within 24 hours of payment.
- Requests must be emailed to [email protected].
- Refunds can take up to 30 days to process.
- 75% Refund
-
- For requests made up to 30 days before the start of the camp.
- 50% Refund
-
- For requests made within 30 days before the start of the camp and up to 14 days before the camp.
- 25% Refund
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- For requests made within 14 days before the start of the camp and before the beginning of the second day.
- No Refund
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- Any request made after the beginning of the second day of the camp is non-refundable.
- Transfers
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- Enrollment can be transferred to a different course until the start of the third class.
- All transfer requests must be emailed to [email protected].
- Transfers are subject to a $150 Transfer Fee.
- No transfers allowed after the third class begins.
6. Private Class Refund Policy
24 hours’ notice required To cancel or reschedule a private lesson, you must notify your instructor and [email protected] at least 24 hours in advance.
Late cancellations forfeit the lesson Cancellations or reschedules made with less than 24 hours’ notice will result in the lesson being forfeited — no exceptions.
Questions? Reach us at [email protected].
- Full Refund (minus $75 Refund Fee)
- Requests must be made up to 7 days before the first class begins.
- Also available within 24 hours of payment.
- 50% Refund
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- For requests made within 7 days before the first class and before the beginning of the second class.
- No Refund
-
- Once the second class has begun, no refunds will be issued.
- Request Procedure
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- All requests must be emailed to [email protected].
- Refunds can take up to 30 days to process.
7. Course Expiration
- All courses must be used within one year of the purchase date, unless otherwise agreed in writing via email with 343 Labs administration.
- Any course not used within one year will be deemed invalid and not eligible for a refund.
8. Postponement & Cancellation
- 343 Labs Cancellation
- If 343 Labs cancels a course for any reason, students will receive a 100% refund within 30 days after the scheduled start date.
- Postponement or Rescheduling
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- 343 Labs reserves the right to postpone or reschedule a course (or portion of a course) due to extenuating circumstances (e.g., instructor illness, low enrollment).
- Postponement or rescheduling does not entitle students to any form of refund.
9. Student Absences
- Students are responsible for attending all scheduled classes.
- If a student is absent for any reason, they may schedule a private makeup lesson at their own cost, subject to instructor availability.
- Failing to attend class or not scheduling a makeup lesson does not entitle a student to any refund.
10. Discounts
- Promotional Discounts
- Any course discounted via a promotion (other than Early Bird) cannot be refunded.
- Early Bird Discounts
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- Early Bird enrollments follow the Standard Courses refund policy.
- Transfers to Another Person
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- All courses can be transferred to another person upon request, for a $200 fee.
11. Miscellaneous
- 343 Labs reserves the right to change the advertised instructor without notice.
- A change of instructor does not entitle students to any form of refund.
Contact for Refund/Transfer Requests
All refund or transfer requests must be submitted via email to:
